Effective date: 28 August 2026
This policy applies to purchases from PoultInn & More Ltd through poultinn.shop and orders completed with our sales team. Because PoultInn supplies equipment, veterinary products, feed-related goods and live poultry, eligibility depends on the product type and condition.
Standard return window
Unused, non-perishable poultry equipment and accessories may be returned within 7 calendar days after delivery. The item must be unused, uninstalled, complete and in its original packaging with proof of purchase. Change-of-mind returns that meet these conditions are accepted.
Wrong, damaged, defective or expired items
Inspect your order at handover. Report a wrong, visibly damaged, defective or expired non-live product within 48 hours after delivery. Include the order number and clear photographs or video showing the item, packaging and issue. This reporting period does not remove any rights that cannot lawfully be excluded.
Live birds and day-old chicks
For animal-welfare and biosecurity reasons, live birds and day-old chicks cannot be physically returned after handover and are not eligible for change-of-mind returns. Any shortage, wrong supply, injury or mortality concern must be reported immediately at delivery and no later than 2 hours after handover, with the order details and clear photographs or video. PoultInn will verify the circumstances and, where the claim is approved, offer an appropriate replacement, credit or refund.
Medicines, vaccines, feed and supplements
Opened feed, supplements, veterinary medicines, vaccines, biological products and temperature-sensitive items cannot be returned because their storage integrity and safety can no longer be verified. An unopened item may qualify where PoultInn supplied the wrong product or it arrived damaged, defective or expired and the issue is reported within 48 hours. Temperature-sensitive products cannot be accepted for a change-of-mind return after delivery.
Other items that cannot be returned
- custom-made, specially sourced or personalised orders after procurement has started;
- installed, altered, misused or damaged equipment where the problem was not present at delivery;
- items missing parts, packaging or proof of purchase, unless the item was supplied that way; and
- clearance items expressly marked “final sale”, except where they are wrong, damaged or defective.
How to request a return
- Email info@poultinn.shop, call +233 55 712 6132, or contact our sales team with your order number and reason for the request.
- Provide photographs or video when the item is wrong, damaged, defective, expired or involves a live-delivery concern.
- Wait for return authorisation and collection or drop-off instructions. Please do not send an item without approval.
Approved returns may be collected or directed to a confirmed PoultInn location. PoultInn pays the collection or return-delivery cost for every approved return. There is no restocking fee for an approved eligible return.
Inspection, exchanges and refunds
We normally inspect a returned item within 3 business days after receiving it. If approved, you may choose an exchange where stock is available or a refund. PoultInn will initiate an approved refund within 5 business days after inspection, using the original payment method where practical or another method agreed with you. Your bank, mobile-money provider or payment processor may require additional time to make the funds available.
If a return does not meet this policy, we will explain the reason and arrange the next step with you.
Order cancellation
Contact us as soon as possible if you need to cancel. A standard stocked item may be cancelled before dispatch. Special orders, live-bird bookings or items already procured or prepared for the customer may not be cancellable once fulfilment has started; we will disclose this before confirming the order.
Contact
PoultInn & More Ltd
No. 3 Terminalia Street, Dansoman, Accra, Ghana
info@poultinn.shop
+233 55 712 6132