Effective date: 28 August 2026
PoultInn & More Ltd delivers eligible orders nationwide within Ghana. Delivery availability, timing and handling requirements depend on the destination, product type, stock location and order size.
Delivery charge
The delivery charge is calculated individually after you place the order because the cost depends on distance, route, parcel size and weight, product-handling requirements and the available delivery service. PoultInn will tell you the delivery charge and estimated delivery time before dispatch.
No delivery charge will be collected and the order will not be dispatched until you accept the quote. If you have already paid for the products and do not accept the delivery quote, you may choose collection from an available pickup location or cancel the undisbursed product order for a refund.
Where we deliver
We deliver to cities, towns and other serviceable locations throughout Ghana. Some live poultry, vaccines, temperature-sensitive products, oversized equipment and restricted destinations require a suitable route or specialist handling. We will tell you promptly if an item cannot safely be delivered to the requested location.
Pickup
Pickup can be arranged in Accra, Kumasi and Sunyani, subject to stock location and prior confirmation. Do not travel until PoultInn has confirmed the exact pickup point, collection date and contact person for your order.
Dispatch locations
Orders are dispatched from the PoultInn location or fulfilment point in Ghana that holds the required stock, normally from Accra, Kumasi or Sunyani. We may transfer or consolidate stock before dispatch and will include that time in the estimate we provide.
Handling and delivery estimates
- Stocked non-live items: normally prepared within 1 business day after payment and acceptance of the delivery quote.
- Accra deliveries: normally 1–2 business days after dispatch.
- Kumasi and Sunyani deliveries: normally 1–3 business days after dispatch.
- Other locations in Ghana: normally 2–7 business days after dispatch, depending on the route and carrier.
- Live birds, day-old chicks, special orders and installations: supplied on the confirmed availability, production or project schedule stated in your order confirmation.
These are good-faith estimates, not guaranteed arrival dates. Sundays, public holidays, severe weather, road conditions, animal-welfare requirements, carrier disruptions and remote-area schedules may extend delivery time. We will communicate material changes when known.
Receiving an order
Provide an accurate phone number, location and delivery instructions, and make sure an authorised person is available to receive the order. Inspect items at handover. Record visible package damage or shortages with the delivery representative and contact PoultInn immediately. The reporting windows and remedies in our Refund and Returns Policy apply.
Tracking and delivery partners
Depending on the destination and product, PoultInn may deliver directly or use a suitable third-party transport or logistics provider. Tracking or driver details are shared when available. We share only the information reasonably required to complete delivery.
Contact
For a delivery quote or order update, email info@poultinn.shop, call +233 55 712 6132, or contact the PoultInn sales representative handling your order.